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What Our Terms Cover

When you open an account with zonacodot, these terms bind what we both agree to do — how deposits flow through DANA, OVO, GoPay and QRIS, how your…

Account ownership stays with youPayment methods you recogniseClear withdrawal and dispute paths

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The Full Terms zonacodot Operates Under

zonacodot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

zonacodot runs this platform for Indonesia and honoring these terms means you confirm you meet the eligibility requirements where local law permits. Your account belongs to you alone; we don't claim ownership of funds you deposit. When you fund your account via DANA, OVO, GoPay or

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QRIS, that money enters zonacodot's wallet system and becomes your balance, held separately from our operating funds. Withdrawals are processed in the order received; verification may take up to one business day for identity and payment method confirmation. If you dispute a transaction, you have 30
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days from the statement date to file a claim with our support team. We retain account data for seven years after closure for compliance and dispute resolution. These terms apply to all devices — web, Android and iOS — and your account state syncs across them
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instantly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Reach Us About Your Terms

Our support team is here to answer questions about what these terms mean for your account, your payments or your data.

Live Chat Jump into the chat box on your account page or the lobby. Weekdays 09:00 to 18:00 WIB; we'll answer queries about account terms, deposit holds or withdrawal delays in real time.

Email Support Send your question to [email protected] with your account ID and a clear description. We respond within 24 hours and keep a copy of the exchange for your records and dispute reference.

Account Settings Open Settings > Legal & Security in your account dashboard. You'll see a Terms Summary tied to your account creation date, your current payment method and any pending disputes or claims.

SECURITY & DATA CLARITY

How We Safeguard Your Account and Information

Your trust matters, so we're explicit about how we handle the data behind these terms. Every deposit you make through DANA, OVO, GoPay or QRIS is logged with your payment provider's reference…

Encrypted Storage

Your balance, transaction log and payment method reference are encrypted at rest. We never hold your DANA, OVO or GoPay credentials; only your payment provider and our secure gateway see them.

Two-Factor Authentication

Enable 2FA in Account Security to add a second sign-in step. If your password leaks, someone can't access your balance without your second factor — a code from your phone or email.

Data Request & Deletion

Request a full export of your account data or ask us to delete non-essential personal details. Go to Settings > Privacy Requests, submit your request and we'll complete it within seven business days.

Dispute & Chargeback Path

If a deposit via DANA, OVO, GoPay or QRIS doesn't land in your account, file a dispute within 30 days. We'll investigate with your payment provider and refund you if the transaction failed on their end.

Session & Cookie Policy

zonacodot uses session cookies to keep you signed in and functional cookies to remember your lobby preferences. No third-party tracking cookies are set; your session expires after 30 minutes of inactivity for security.

Contact for Data Concerns

Questions about how we handle your information? Email [email protected] with your account ID. We'll respond within five business days with a full explanation and next steps if needed.

Frequently Asked Questions About These Terms

Real questions from players in Yogyakarta, Jakarta and across Indonesia about what our terms mean for your account, your money and your rights.

Your remaining balance stays in your account for 60 days after closure. Request a withdrawal in that window and we'll send it to your registered DANA, OVO, GoPay or QRIS method. After 60 days, unclaimed balances are forfeited per these terms and local law.

We can update terms, but we'll email you 14 days before the change takes effect. If you don't agree with the new terms, you can close your account before they apply. Continuing to use your account after the 14-day window means you accept the update.

File a dispute within 30 days of the withdrawal request date. Provide your transaction reference and we'll check with your payment provider. If the withdrawal failed on their end, we'll refund your balance instantly; if it cleared, we'll show you the proof and you can chase it with your bank or wallet provider.

We retain account data, transaction history and dispute records for seven years after account closure for compliance and legal purposes. Personal details like your address can be deleted sooner if you request it; email [email protected] to submit a deletion request.

No. We only store a reference ID linked to each successful deposit. Your actual payment method credentials are held securely by DANA, OVO, GoPay or QRIS and never transmitted to or saved on our servers — this is why we never ask for your PIN or full card number.

Suspension is temporary; we freeze your account pending investigation of unusual activity, but your balance stays locked and safe. Closure is permanent; you request it or we initiate it under specific terms violations, and you have 60 days to withdraw your balance before it's forfeited.

Withdrawals process in order received and complete within one business day after identity verification. If your withdrawal hits a fraud check or your payment method becomes invalid, we'll email you to fix it. No special restrictions apply to winnings; they're treated as your balance and follow the same withdrawal rules as any other funds.

What Our Terms Cover

How to Reach Us About Your Terms

How We Safeguard Your Account and Information

Encrypted Storage

Two-Factor Authentication

Data Request & Deletion

Dispute & Chargeback Path

Session & Cookie Policy

Contact for Data Concerns

Frequently Asked Questions About These Terms

01 What happens to my balance if I close my account?

02 Can zonacodot change these terms without telling me?

03 What if I dispute a withdrawal that never arrived?

04 How long do you keep my account data after I close my account?

05 Are my DANA, OVO, GoPay and QRIS details stored on zonacodot servers?

06 What's the difference between account suspension and account closure in these terms?

07 If I win a payout, are there terms that affect how fast I get it?

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